Terms and Conditions

The ownership of this website www.becad.org (hereinafter Website) is held by:

  • Company name: BECADI 2023 SL
  • Trade name: Becadi
  • CIF: B13989181
  • Registered office: Paseo Reina Elisenda de Montcada 11, 4o,1aB, 08034 Barcelona 
  • Barcelona Commercial Registry: Volume 48890, Folio 153, Section 8, Page B-599959, Entry 2.
  • Phone: 964 729 688
  • Email: infobecad@becad.org 

This document (as well as the rest of the documents related to it) will regulate the General Conditions of Contract (hereinafter, the “General Conditions”), which will be applicable to all commercial operations of distance purchase-sale of our products and services (hereinafter, products and services) carried out electronically by consumers through this Website www.becad.org (hereinafter, the Website), from the moment in which the COMPANY sends the CONSUMER the General Conditions in the order confirmation document, and not at any other time before.

These General Conditions will remain in force and will be valid for as long as they are accessible through the Website. If the User does not agree with them, he/she should not use this Website.

These Conditions are subject to change. In any case, the User is responsible for consulting them each time he/she accesses, browses or uses the Website, and those in force at the time he/she requests any of the products and/or services offered shall apply. In the event that the User has any questions about the “General Contracting Conditions”, he/she may contact BECADI 2023 SL through any of the methods indicated above.

THE COMPANY reserves the right to apply, in certain cases, Specific Conditions with preference to these General Conditions when it deems appropriate, announcing them in a timely and appropriate manner.

In the event of a contradiction between the terms and conditions stated in these General Conditions and the Specific Conditions, the conditions agreed in the latter instrument shall always prevail over those incompatible terms, and only with respect to those products subject to said specific conditions.

Browsing, accessing and using the Website confers the status of user/s, and all the Conditions established in this document, as well as any subsequent modifications that may occur, are accepted from the moment the corresponding navigation within the Website begins. All of this without prejudice to the application of the corresponding legal regulations applicable in each case.

The User assumes responsibility for the correct use of this Website. This responsibility shall include:

  1. Only use the Website to make legally valid inquiries, purchases and/or acquisitions.
  2. That is a natural person or represents a legal person with sufficient capacity to enter into contracts.
  3. Do not make any type of false or fraudulent purchase and/or acquisition. If the purchase can be classified as such, it will be cancelled and the competent authorities will be informed.
  4. The contact information provided must be true and lawful.
  5. That assumes all the conditions and obligations set forth herein.

1. Participants and identity of the parties

On the one hand, 

THE COMPANY, BECADI 2023 SL with CIF or tax identification number B13989181 and registered office at Paseo Reina Elisenda de Montcada 11, 4º,1ªB, 08034 Barcelona. Telephone 964 729 688 and email infobecad@becad.org .

And, on the other hand,

The CONSUMER, registered on the Website using a username and password, or as a guest user without needing to be registered on the Website, has full responsibility for use and custody, and is responsible for the veracity of the personal data provided to the COMPANY.

Only the natural or legal person who adequately proves their status and accepts these General Contract Conditions and the Specific Conditions that, where applicable, are applicable and that, together with the Legal Notice , the Privacy Policy and the Cookies Policy , govern our commercial relationship, will be considered a CONSUMER, from the moment the COMPANY sends you the General Conditions in the order confirmation document, and not at any other time before.

If you do not agree with any part of the terms, you will not be able to purchase any of the products offered on the website.

In the case of natural persons, the CONSUMER declares to be over eighteen (18) years of age and to have full legal capacity to enter into contracts through this Website and that he or she has read and understands the requirements of these General Contracting Conditions. 

Any order placed on the Website by a minor who falsifies information will be deemed to have been made under the supervision and authorization of his or her parents, guardians or legal representatives.

2. Purpose of the contract

These General Conditions will regulate the commercial relationship that arises between THE COMPANY and the CONSUMER for the purchases of products or services made on the Website.

Taking into account the above, the CONSUMER will only be subject to the General Conditions from the moment he/she receives from the COMPANY all the conditions of the purchase in the order confirmation document .

The contract involves the reservation and/or acquisition of a specific service (Capacity and Performance Evaluation Report), upon payment of a specific price publicly displayed on the Website.

These Conditions and any document expressly referred to herein constitute the entire agreement between the CONSUMER and the COMPANY in relation to the object of sale and replace any other previous agreement, pact or promise agreed verbally or in writing by the same parties.

The CONSUMER and the COMPANY acknowledge that they have agreed to enter into a contract without having relied on any statement or promise made by the other party, except for that which is expressly mentioned in these Conditions.

3. Conditions of access and use of the website

Access to the Website is free and open to the consumer, except for the cost of the connection through the telecommunications network provided by the access provider contracted by the consumer.

Access to most of the content on the Website is completely free and does not require prior registration, notwithstanding the fact that the COMPANY makes the use of some of the services offered on its website conditional on the prior completion of the corresponding form, and where appropriate may involve the payment of monetary amounts.

Access to the Website by minors under 18 years of age is prohibited. However, in the event that access to the Website is made by a minor, it will be presumed that such access has been made with the prior and express authorization of his or her parents, guardians or legal representatives, without prejudice to the COMPANY reserving the right to carry out as many verifications and checks as it deems appropriate.

Under no circumstances will the COMPANY be held responsible for the veracity of the data provided by the consumer, so each user will be solely responsible for ensuring that the information provided to the COMPANY is adequate, accurate and precise or, otherwise, for the possible consequences that may arise from the lack of quality of the data or from false or inaccurate statements made.

3.1. Requirements to obtain registered user status

In order to carry out the acquisition of our consulting services made available by the COMPANY to consumers, it is not essential that they register in advance; however, to make their purchase easier, they can do so by providing, through the forms provided for this purpose, at least the registration data that are required as mandatory.

It is an essential requirement to register as a user to be over eighteen (18) years of age and to provide all the required mandatory information through the website. The registered user assumes that his or her user account is personal and non-transferable, and both natural persons and legal entities may register on the Website.

Every registered user will have an access password, which will be in all cases personal, non-transferable and will have a limited duration. This password must meet minimum length and security requirements. The user may modify or recover this password at any time, following the procedure provided on the Website. Under no circumstances will the COMPANY have direct access to this password except for the provision of the Website access service to users.

Pursuant to the above, it is the user’s obligation to immediately notify the COMPANY of any event that may lead to the improper use of the identifiers and/or passwords, such as theft, loss, or unauthorized access to them, in order to proceed with their immediate cancellation. As long as such events are not communicated, the COMPANY shall be exempt from any liability that may arise from the improper use of the identifiers or passwords by unauthorized third parties.

3.2. Unsubscribe as a registered user

The user may, at any time, request to be removed from the website by simply processing this through the section enabled for this purpose in the “ My account ” section available on the Website .

In any case, once the cancellation has been carried out, the user may request a new registration, without prejudice to the COMPANY’s right to not admit said registration in the specific cases specified in the clause called “Requirements to obtain user status”, or in the event of a conflict or controversy arising between the parties, which is pending resolution or which has ended with recognition of fault or negligence on the part of the user and/or harm to the COMPANY, its collaborators and associates or its users, consumers or potential consumers.

3.3. Requirements for obtaining guest user status

The acquisition of the consulting services made available to consumers by the COMPANY can be done as a guest user without prior registration. 

Natural persons over eighteen (18) years of age and legally constituted legal entities with sufficient capacity to contract may act as guest users, and they provide through the Website all the required and mandatory information, regarding identification data, delivery address, billing data and chosen payment method.

If the consumer has already made purchases previously, after making the purchase and adding new selected consulting services to the cart, they will be able to access their customer data, entered in the previous purchase.

4. Description of our products and services

In compliance with current regulations and, in particular, Law 34/2002, of July 11, on information society services and electronic commerce, the COMPANY offers in each of the sections of the Website, depending on the type of product or service in question, information about it, its characteristics and prices:

  • Annual membership with access to the private area of ​​the website.
  • Automated grading and reporting of assessment scales
  • Training
  • Digital products
  • Physical books

The availability of the service(s) offered by THE BUSINESSMAN through the Website may vary depending on the demand of the CONSUMERS. 

Although the COMPANY periodically updates the calendar of available products (physical books available in the catalogue), the delivery date requested by the CONSUMER may not be available at that time. In such case, the COMPANY will contact the consumer by email or phone to resolve the problem with their reservation, proposing a new alternative date or cancelling the reservation.

The services offered, as well as any others that may be offered in the future through the Website, will be initiated once the corresponding payment has been received from the CONSUMER, and will be subject to the deadlines and schedule available, conditions and terms of these general conditions and any specific conditions that may be established.

However, the COMPANY reserves the right to withdraw, replace or change the consulting services offered through the Website, by simply changing their content. 

In this way, the consulting services offered at any given time on the Website will be governed by the General Conditions in force in each case. Likewise, the COMPANY will have the right to stop offering, without prior notice and at any time, access to the aforementioned consulting services.

The descriptions established in each case will regulate the provision by the COMPANY of the consulting services offered to the CONSUMER.

4.1. Availability of our services

The availability of the services and products offered by the COMPANY through the Website may vary depending on the demand of the CONSUMERS. Although the COMPANY updates its calendar periodically, the service requested by the CONSUMER may not be available at that time. In such case, the COMPANY undertakes to contact the CONSUMER by email or telephone to resolve the incident with his/her order, proposing a similar service or an alternative date, wait until the selected service is available again in our reservation calendar or proceed to cancel the order, refunding any amount that may have been paid as an amount. This will also apply in cases where the provision of a service becomes unfeasible. 

4.2. Indication and validity of prices

The prices of the consulting services are always shown in Euro (€) and include the corresponding Value Added Tax (VAT) or other taxes that may be applicable and which will always be those in force. Therefore, VAT is included in these prices , unless, due to legal requirements, especially in relation to VAT, it is indicated differently.

The prices shown on the Website apply both to the reservation of the consulting services and to the book (Becad Manual) offered through said Website and for the time that they remain published and applied automatically by the contracting process in the last phase of the same. 

Unless expressly stated otherwise, in relation to the physical delivery of the book and other products, prices do not include shipping, handling, packaging, shipping insurance or any other additional services and annexes to the purchased product .

Thus, BECADI 2023 SL performs delivery and/or shipping services through Correos.

THE COMPANY expressly reserves the right to modify prices at any time without prior notice. However, in any case, the rates in force indicated at the time of placing the corresponding order will apply. 

Any payment made to the COMPANY will result in the issuance of an invoice in the name of the CONSUMER. This invoice will be automatically sent to the email address provided by the CONSUMER, as well as sent with the purchased product .

By checking the box ” I authorize and request the sending of the purchase invoice in electronic format ” that appears at the end of the contracting process, the CONSUMER authorizes and gives his/her express consent to the COMPANY for the purchase invoice of the order to be issued and sent by the COMPANY to his/her email in electronic .pdf format, except in the case that the CONSUMER does not authorize it and expressly requests the sending of the purchase invoice in paper format by ordinary postal mail.

To do so, you may contact Customer Service at (+34) 964 729 688 – or send an email to envios@becad.org and request the purchase invoice for your order in paper format, which will be sent by the COMPANY by regular mail to the address indicated by the CONSUMER.

For any information about the order, the CONSUMER must contact the COMPANY by phone at (+34) 964 729 688 or by email at envios@becad.org . In any case, the order number assigned to you and indicated in the purchase confirmation email must be indicated in the subject of the message or in the call made. 

5. User registration and purchasing process 

The contracting procedure in the online store can only be carried out in Spanish. All order processing, as well as subsequent communications with the consumer, will be carried out in the aforementioned languages.

In order to access the services offered by the COMPANY, the CONSUMER must register through the website by creating a CONSUMER account, or as a guest user, without prior registration. To do so, the CONSUMER must freely and voluntarily provide the personal data that will be requested in the corresponding form.

The CONSUMER will select a username and password, agreeing to use them diligently and not to make them available to third parties, and to notify the COMPANY of their loss or theft or of possible access by an unauthorized third party, so that the latter may proceed to immediately block them, with the CONSUMER being solely responsible for any damages that he/she may suffer or cause due to improper use of his/her passwords due to poor custody or use of the same on his/her part.

The CONSUMER is responsible for treating the identity and password obtained during registration as a CONSUMER confidentially and responsibly, and may not transfer them to another person.

The COMPANY’s contracting platform will inform the CONSUMER, once the contracting procedure has been completed, via email, regarding all the characteristics, price, contracting date and delivery time of the acquired consulting service.

Once the CONSUMER account has been created, it is reported that in accordance with the requirements of article 27 of Law 34/2002, of July 11, on information society services and electronic commerce, the contracting procedure will follow the following steps :

  1. The CONSUMER, as a registered user or as a guest user, without needing to be registered, to proceed with the purchase of our consulting services, must select the service they wish to acquire and add it to their “Shopping Cart”, “basket” or final purchase space, by clicking on the “Add to cart” / “Add” button. 
  2. The CONSUMER will be able to check that the product or service has been correctly added to his/her “Shopping Cart” basket, which must show the number of products selected. 
  3. The CONSUMER will be shown a detailed summary of the products in his/her “Shopping Cart”, which includes:
  • Image of the service
  • Service Description
  • Service availability
  • Unit price
  • Amount
  • Subtotal
  • Shipping costs (VAT included)
  • Total (VAT included)
  1. The CONSUMER will then be shown an electronic form with billing details which he/she must complete with his/her details and full address for delivery of the goods. Once completed, click on the SAVE button .
  2. Before proceeding with the order, the CONSUMER must carefully read these general conditions and the basic data protection information made available to him/her, accepting them in their entirety by checking the following checkbox:

□ I agree with the basic information on data protection and with the Terms and Conditions,  accepting them fully and without reservation.

  1. As a payment system for your order, the CONSUMER will use one of the payment methods established by the COMPANY on the website.
  2. The order will be processed once the CONSUMER clicks on the “Order with payment obligation” button located at the bottom of the page. 
  3. Once the purchase has been made, the CONSUMER will be sent a confirmation of the purchase made, “Proof of Purchase”, to the email address indicated for this purpose, which will serve as proof of the transaction carried out and which can be printed on paper. The order confirmation and the Proof of Purchase will not be valid as an invoice. 

Communications, purchase orders and payments involved in transactions carried out on the Website may be archived and kept in the COMPANY’s computerized records in order to constitute a means of proof of the transactions, in any case, respecting the security conditions and the laws and regulations in force that are applicable in this regard, and particularly taking into account REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL, of April 27, 2016, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data and repealing Directive 95/46 / EC (GENERAL DATA PROTECTION REGULATION – RGPD EU 2016/679) and Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (LOPDGDD). 3/2018), and the rights that assist consumers in accordance with the privacy policy of this Website.

6. Technical means to correct errors

The CONSUMER is hereby informed that if he/she detects that an error has occurred when entering the data required to process his/her purchase request on the Website, he/she may modify said data by contacting the COMPANY through the contact form provided on the Website and, where applicable, through those enabled to contact the CUSTOMER SERVICE, and/or using the contact details provided in the first clause (General information). Likewise, this information may also be corrected by the CONSUMER through his/her personal connection space on the Website. 

In any case, before clicking on “FINALIZE PURCHASE”, the CONSUMER has access to the space, cart, or basket where their purchase requests are recorded and can make modifications. Likewise, the User is referred to consult the Legal Notice and General Contracting Conditions to gather more information on how to exercise their right to rectification as established in REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016 regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data (hereinafter RGPD), as well as Organic Law 3/2018, of December 5, on the Protection of Personal Data and guarantee of digital rights (hereinafter LOPD – GDD).

7. Payment methods

To proceed with payment, the CONSUMER must follow each and every one of the instructions displayed on the Website. Payment for the price of the products may only be made using the payment methods indicated on the Website.

Using the payment method, the User must ensure that he/she correctly enters the exact amount of the purchase order, as well as the account number and the transfer reference. In the event of an error, the COMPANY will not be able to validate the order, which will therefore be cancelled.

Regarding the payment methods established on this Website, there are several modalities:

  • Payment by credit or debit card
  • PayPal
  • Bank transfer 
  • In the case of payment by credit and/or debit card, payment will be subject to verification and authorization by the issuing entities, but if said entity does not authorize the payment, the purchase procedure initiated cannot continue, the order will be automatically cancelled, and the purchase of the requested service/product will not be deemed to have been made. The amount of the price of the service, as well as any applicable tax, will be shown at the time of formalizing the order. The COMPANY will not be responsible for any delay or lack of delivery and will not be able to formalize any contract with the CONSUMER. 

Once the COMPANY receives the purchase order from the User through the Website, a pre-authorization will be made on the corresponding card to ensure that there are sufficient funds to complete the transaction. The charge on the card will be made at the time the User is sent the confirmation of the shipment and/or confirmation of the service provided in the manner and, where applicable, at the established place. In any case, at the time of formalizing the order, the CONSUMER confirms that the payment method is his/her own and/or that he/she is a legitimate holder of a credit or debit card.

  • Paypal : The CONSUMER can pay the amount of his reservation through the PayPal payment gateway. If he chooses this option, he can also use his credit or debit card as a payment method.
  • Bank transfer : the consumer may choose to pay for the order by bank transfer. Click on the link on the website “payment by direct bank transfer” and follow the instructions. When the order is placed and this payment method is selected, upon confirming the transaction an email will be sent with the order number and the bank account of the COMPANY where the payment must be made. Please indicate the order number in the comments.

Purchase or acquisition orders in which the CONSUMER selects bank transfer as the payment method will be reserved for 5 calendar days from the order confirmation in order to allow sufficient time for the bank transfer to be taken into account by the payment system used by the COMPANY for the Website. When the system receives the transfer, the order will be prepared and managed for shipping.

The CONSUMER’s purchase may be postponed for anti-fraud checks. It may also be suspended for a longer period for a more rigorous investigation, to prevent fraudulent transactions.

In order to strengthen the security and protection of online purchases, the COMPANY has implemented the necessary processes to improve the security of transactions thanks to the incorporation of a payment service provider and a banking intermediary that guarantee the confidentiality and security of operations, forcing the authentication of each of the purchases made through the website in the cases required by the security regulations for payment methods (PSD2).

All payment orders are identified by a code generated by the payment provider, without which no transaction will be authorized by the corresponding bank. This code will be used by the COMPANY to make the corresponding payments without having to store the payment card data.

Under no circumstances will the COMPANY store the data provided by CONSUMERS through the payment gateway in its own computer systems, and they will only be kept while the purchase is made, the payment is made and until the withdrawal period has elapsed.

8. Value added tax

In accordance with the provisions of article 68 of Law 37/1992, of December 28, on Value Added Tax, the delivery of the products will be deemed to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory, except for the Canary Islands, Ceuta and Melilla, where their corresponding tax rates apply. The applicable VAT rate will be the one legally in force at any given time based on the specific product in question.

In this same sense, and in accordance with COUNCIL DIRECTIVE (EU) 2017/2455 of 5 December 2017 amending Directive 2006/112/EC and Directive 2009/132/EC as regards certain obligations regarding value added tax for the provision of services and distance sales of goods, purchase orders will be located, for delivery and/or provision, in the Member State of the European Union where the address that appears in the purchase order is located and, therefore, the applicable VAT will be that in force in said Member State.

For orders destined for the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT pursuant to the provisions of Law 37/1992 and DIRECTIVE (EU) 2017/2455, without prejudice to the application of the corresponding taxes and tariffs in accordance with the regulations in force in each of these territories. The CONSUMER must take into account that in these territories there may be situations in which taxes and customs duties are applied and accrued at destination, in accordance with current regulations, and that these may be borne by the CONSUMER.

For the rest of the locations, other than those mentioned above, where the purchase orders will be located; for their delivery and/or provision, the regulations in force at any given time will apply; the CONSUMER must take into account that this could generate the application and accrual of taxes and customs duties at destination, in accordance with the regulations in force at destination, and that these could be borne by the CONSUMER. For further information, the CONSUMER must contact the customs office at destination.

9. Order processing (only in the case of products with physical delivery)

Once receipt of payment for the product (Becad Book or Manual) for the total amount indicated in the purchasing process has been verified, the COMPANY will begin processing the order.

The COMPANY does not guarantee the price offered in this order for more than five days from its date. If within five days payment has not been made by the means established for this purpose, the price may be modified.

For this purpose, the CONSUMER agrees that the invoice may be sent by the COMPANY in electronic format to the email address provided. The CONSUMER may, at any time, revoke this consent by sending an email to envios@becad.org to receive the invoice in paper format.

Likewise, it is recommended that the CONSUMER print and/or save a copy on a durable medium of the conditions of sale when placing their order, as well as the receipt of receipt sent by the COMPANY by email.

The COMPANY will deliver the products in the same way as they appear on the website.

The merchandise travels to its destination fully insured by the COMPANY, with the cost of said insurance included in the price corresponding to the handling and shipping section.

In the event of any incident detected in the delivery of the merchandise, the CONSUMER must contact us using the contact form, indicating in the message all aspects related to the incident in the delivery of the merchandise.

10. Conditions of shipment of the products and delivery times

Products purchased through the Website will be sent duly protected, using suitable packaging for transport or cardboard boxes, to the postal address indicated on the order form through the national and international shipping agency CORREOS, contracted for this purpose by the COMPANY, which may not correspond to a post office box or public places, such as public roads, squares, stations, airports or similar.

The delivery time of the products will depend on the destination of the shipment, and in any case it starts counting from the moment the COMPANY receives the amount of the order. However, it will not assume any responsibility for failures in compliance with these dates as long as it is due to causes beyond the control of the COMPANY.

In the event of non-execution of the contract by the COMPANY due to the unavailability of the purchased goods, the CONSUMER will be informed of this lack of availability by email and the COMPANY, without any undue delay, will refund the sums paid under the contract.

In the event of unjustified delay on the part of the COMPANY in the return of the sums paid, the CONSUMER may demand that the COMPANY pay him double the amount owed, without prejudice to his right to be compensated for damages suffered in excess of said amount.

10.1. Order delivery times 

Orders placed by the CONSUMER through the Website can currently be sent to residents in any town in the Spanish Peninsular Territory.

In application of Regulation (EU) 2018/302 of the European Parliament and of the Council of 28 February 2018 on measures to prevent unjustified geo-blocking and other forms of discrimination based on nationality, place of residence or place of establishment of consumers in the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394, and Directive 2009/22/EC, consumers and users residing in countries that are part of the European Union will have the right to free access to any online store regardless of the European country in which they reside, since blocking access to an e-commerce page is prohibited.

Therefore, the COMPANY informs that the sale of the products offered is not limited to residents of the Balearic Islands, Canary Islands, autonomous cities of Ceuta and Melilla and other member countries of the European Union, although it informs that it does not ship products to residents of the Balearic Islands, Canary Islands, autonomous cities of Ceuta and Melilla and other member countries of the European Union and warns these consumers that if they make purchases through the Website, the methods and costs of shipping the products purchased to their respective places of residence will be at their expense, the COMPANY completely disclaiming any liability in this regard.

Once payment for the order has been confirmed, if the requested products are available, the orders will be shipped from the COMPANY’s warehouse to the delivery address indicated by the CONSUMER.

Delivery times for orders will depend on the physical location of the CONSUMER or, where applicable, the different recipients, if any, as well as the time the order is placed (official Spanish peninsular time).

For orders of any type of products offered on the Website made from Monday to Friday before 12:00 a.m. (Spanish peninsular time), delivery of orders, once payment has been confirmed, will be made to the address freely designated by the CONSUMER within the following estimated delivery times:

Delivery area

Estimated delivery time

Spanish Peninsular Territory

7 business days, from the date of payment confirmation

Orders for products placed on Fridays after 12:00 a.m. (Spanish peninsular time) will be processed on Mondays, due to the delivery times of the transport agency.

In the event of a delay in the shipment of the goods and therefore our commitment to deliver the order within the estimated delivery time cannot be met, the COMPANY will contact the CONSUMER by email or phone call to resolve the incident with their order, proposing an alternative similar product, waiting for the selected product to be ready for shipment or proceeding to cancel the order.

As a general rule, and unless there are circumstances arising from the customization of the products, or unforeseen or extraordinary circumstances occur, we will send you the order consisting of the selected product(s) within the delivery times indicated above and, in any case, within a maximum period of 30 working days from the date of confirmation of the order. 

10.2. Shipping costs of the products

Shipping costs for orders, with their corresponding taxes, will be shown during the product purchasing process before the order is formalized.

Delivery area

Shipping costs*

Spanish Peninsular Territory

€2 (tax included)

*The weight of the products in the order does not increase the shipping costs.

10.4. Free shipping costs 

For orders of €120 or more made by residents of any town in the Spanish Peninsula, shipping costs are free.

10.5. Failure to deliver 

If it is impossible to deliver your order, the Website’s customer service department will contact the CONSUMER to arrange a new delivery date if the CONSUMER will not be at the delivery location at the agreed time.

If, after 15 days from the date your order is available for delivery, the order has not been delivered for reasons not attributable to the COMPANY, we will understand that you wish to withdraw from the contract and we will consider it terminated. As a consequence of the termination of the contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive ordinary delivery method we offer) without undue delay and, in any case, within a maximum period of 14 days from the date on which we consider the contract terminated. Please note that transport resulting from the termination may have an additional cost, so we will be authorized to pass on the corresponding costs to you.

If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option of continuing with the purchase by setting a new delivery date or cancelling the order with a full refund of the price paid.

For the purposes of these Conditions, “delivery” or the order will be deemed to have taken place when you or a third party indicated by you acquire physical possession of the products, which will be confirmed by the signature of receipt of the order at the agreed delivery address.

The COMPANY assumes no liability when delivery of the order is not made as a result of the data provided by the CONSUMER being false, inaccurate or incomplete, assuming any other liability related to the non-delivery of the order.

Without prejudice to the foregoing, the COMPANY must take the measures required of a diligent trader so that delivery can be made within the agreed time.

If the CONSUMER does not receive the order within the delivery times established in these conditions and from the date of departure of the order, he/she can contact us by phone (+34) 964 729 688 or by email at envios@becad.org . 

The COMPANY will do everything possible to meet the stated delivery time and if it becomes aware that for any reason it will not be able to meet this deadline, it will notify the CONSUMER by email or telephone.

The COMPANY will inform the CONSUMER of the unavailability of the product as soon as it has been informed by the supplier of the same, or of the impossibility of supplying the requested product.

The CONSUMER may decide to cancel the order request or, where appropriate, request a quote for an alternative product with similar characteristics.

11. Withdrawal of orders

11.1. Information on the exercise of the legal right of withdrawal

When the user is a CONSUMER and the contract is concluded without the simultaneous physical presence of the CONSUMER and the COMPANY (distance selling), the CONSUMER will enjoy the right of withdrawal described in this section.

The CONSUMER has the right to withdraw from the purchase made through the Website and, therefore, if he is not satisfied, and provided that the nature of the purchased product allows it , he may return it within a maximum period of fourteen (14) calendar days, without the need for justification and without penalties for exercising it.

The period for exercising this right is 14 calendar days from the day on which the CONSUMER or a third party indicated by him (other than the carrier) receives the contracted service, in the event of delivery of the same order in several shipments.

To exercise the right of withdrawal, the CONSUMER must notify his decision to withdraw from the contract through a declaration made in any form permitted by law. He may use the standard withdrawal form model below, although its use is not mandatory.

11.2. Model withdrawal form

  1. Company information 

NAME: BECADI 2023 SL

N.I.F.: B13989181

Address: Paseo Reina Elisenda de Montcada 11, 4th, 1st B, 08034 Barcelona    

Tel. (+34) 964 729 688 | Email: envios@becad.org 

  1. I hereby inform you that I am withdrawing from the purchase/sale contract for the following product ___ purchased on ___
  2. Name of consumer
  3. Consumer address
  4. Business
  5. Date

To exercise the right of withdrawal, the CONSUMER must notify the COMPANY of his/her decision to withdraw from the purchase contract by means of written communication addressed to the postal address Paseo Reina Elisenda de Montcada 11, 4º,1ªB, 08034 Barcelona or by email to envios@becad.org . If you use this option, we will promptly inform you by email of receipt of said withdrawal.

11.3. Consequences of the right of withdrawal 

In the event of withdrawal, only in cases of physical delivery of books, the COMPANY will refund the consumer the total amount of the purchase, that is, the price of the product plus the initial shipping costs when making the purchase, before fourteen (14) calendar days have elapsed from the date on which it was informed of the consumer’s decision to withdraw from the contract, using the same means of payment used by the consumer for the initial transaction.

The refund of the purchase amount will be made through the same payment method used by the CONSUMER for the initial transaction, unless the CONSUMER has expressly provided otherwise and provided that the CONSUMER does not incur any expenses as a result of the refund.

The COMPANY may withhold reimbursement to the consumer of the total amount of the book purchase until it has received the products, or until the CONSUMER has submitted reliable and verified proof of the return of the products, depending on which condition is met first.

In any case, in order to exercise the right of withdrawal, it is essential that the products are returned in their original packaging in order to receive a full refund. The COMPANY informs the CONSUMER that if the products are not returned in the same original packaging, the goods may be depreciated. In the event that they are returned without said original packaging or with damage, the amount to be paid to the CUSTOMER for the return of the product will be reduced by the corresponding amount. 

The CONSUMER will be liable for any decrease in the value of the goods resulting from handling them other than what is necessary to establish their nature or characteristics.

In any case, in order to make use of the right of withdrawal, it is essential that the products are suitable for consumption. Before returning the product, the CONSUMER must ensure that it is properly protected so that it does not suffer any damage during transport.

The CONSUMER is informed that when exercising the right of withdrawal, the shipping costs for the return of the purchased products (return costs) from their home to the COMPANY’s warehouse will always be borne by the CONSUMER.

To meet the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right, in the manner and content described, before the relevant deadline expires.

11.4. Exceptions to the right of withdrawal 

The User acknowledges that there are exceptions to the right of withdrawal , as set out in article 103 of Royal Legislative Decree 1/2007, of November 16 , which approves the revised text of the General Law for the Defense of Consumers and Users and other complementary laws. 

The right of withdrawal does not apply to products where, due to the very nature of the products being purchased, it is impossible to do so, without prejudice to the corresponding claim for damages suffered. By way of example, but not exhaustively, this would be the case of:

  1. The provision of services, once the service has been fully executed , and if the contract imposes a payment obligation on the consumer or user, when the execution has begun, with the prior express consent of the consumer or user and with the knowledge on his part that, once the COMPANY has fully executed the contract, he will have lost his right of withdrawal.
  2. The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the COMPANY cannot control and that may occur during the withdrawal period.
  3. The supply of goods made according to the consumer and user’s specifications or clearly personalized .
  4. The supply of goods that may deteriorate or expire quickly .
  5. The supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and which have been unsealed after delivery.
  6. The supply of goods which, after delivery and taking into account their nature, have been inseparably mixed with other goods.
  7. The supply of alcoholic beverages whose price has been agreed upon at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the COMPANY cannot control.
  8. Contracts in which the consumer and user has specifically requested the COMPANY to visit him/her to carry out urgent repair or maintenance operations ; if, during that visit, the COMPANY provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts necessarily used to carry out the maintenance or repair operations, the right of withdrawal must apply to said additional services or goods.
  9. The supply of sealed audio or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
  10. The supply of daily newspapers , periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
  11. Contracts concluded through public auctions .
  12. The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to recreational activities, if the contracts provide for a specific date or period of performance.
  13. The supply of digital content that is not provided on a physical medium when performance has begun and, if the contract imposes a payment obligation on the consumer or user, when the following conditions are met:

1. The consumer or user has given his or her prior consent to initiate the execution during the period of the right of withdrawal.

2. The consumer or user has expressed his/her knowledge that, as a result, he/she loses his/her right of withdrawal; and

3. The COMPANY has provided confirmation pursuant to Article 98.7 or Article 99.2.

In accordance with article 103, section d) of Royal Legislative Decree 1/2007, of November 16, approving the Revised Text of the General Law for the Defense of Consumers and Users and other complementary laws, the right of withdrawal is not applicable to the acquisition of services such as the online correction of questionnaires, which have also been clearly personalized for each unique case. Nor in the case of our training courses, since these are accessible from a virtual platform from the moment of payment, therefore considering the course to have begun. Therefore, in these cases, it will not be possible to exercise the right of legal withdrawal. 

Only in cases of physical delivery of physical books, the right of withdrawal may be considered. As indicated above, the period for exercising this right is 14 calendar days from the day on which the CONSUMER or a third party indicated by him (other than the carrier) receives the contracted service, in the event of delivery of the same order in several shipments.

The CONSUMER’s right of withdrawal expires early if the COMPANY, with the express consent of the CONSUMER or at the initiative of the latter, has already fully executed the provision of the contracted service before the expiration of the withdrawal period. 

Thus, the CONSUMER has no right of withdrawal if he has ordered the provision of a consultancy, evaluation and training service to the BUSINESS before the expiry of the withdrawal period.

12. Terms and conditions of services

12.1. Conditions of acquisition

The use and processing of any acquisition of our services implies the acceptance of these general contracting conditions. The acquisition of services cannot be carried out without prior acceptance of these conditions.

12.2. Consumer information

The consumer is obliged to provide correct and truthful information so that the purchase can be made, especially his name and contact information requested. 

12.3. Payment of reservations

The acquisition of our services is paid for upon contracting through the payment methods made available by the COMPANY. 

12.4. Documentation

The consumer will receive an email with information about their reservation. Any of our consulting services defined in the catalogue in point 5 will be available and accessible for download and use from the moment of payment. Therefore, it is considered a fully executed service for which no cancellation or refund will be valid. 

13. Return of physical products-books

The CONSUMER has the option of returning products received in poor condition for consumption (provided that said defect was not due to improper handling or use by the CONSUMER), that are incorrect with respect to what was ordered or that have been damaged in transport.

Orders can be cancelled free of charge up until the time of shipment. 

If we receive a cancellation notice after the order has already been shipped, it will be considered a return. 

The right of return cannot be exercised when there are indications that the products have been opened, unsealed, manipulated or exposed to inappropriate conditions of use or preparation.

In cases where the CONSUMER considers that at the time of delivery of the product it does not comply with the provisions of the contract, he/she must contact the COMPANY within 24 hours of receiving the order via email at envios@becad.org providing the product details, verifying its condition by sending photos in which it can be verified that the product is really not suitable for consumption.

The costs incurred in connection with the transport to return the product will be borne by the CONSUMER, unless they arise from a shipping error by the COMPANY, when the product is in poor condition or has a manufacturing defect.

Returns will not be accepted for products that lack (in the package containing the returned merchandise) any of the consumer’s identification elements (name, surname, address, order number).

Once the original merchandise has been received, its condition will be checked and the COMPANY will inform the CONSUMER by email whether he or she is entitled to exchange the defective product for an identical one or to a refund of the amount of the order.

However, the COMPANY may withhold the refund until it has received the goods, or until the CONSUMER has provided proof of the return of the products, depending on which condition is met first.

The COMPANY only accepts returns of products purchased on the Website that have not been unsealed, have not been manipulated or are defective, within a maximum period of 14 days from the date of delivery of the merchandise.

It is a condition that the products are returned in their original packaging and suitably protected. The COMPANY informs the CONSUMER that, if the products are not returned in the same original packaging, the goods may suffer a depreciation. 

If any of the above conditions are missing or not met, the COMPANY will not refund the purchase amount, as it is not proven that the commercial transaction has been carried out correctly.

If, on the other hand, once the merchandise has been received and the COMPANY has examined it and accepted the return, the CONSUMER will be notified by email that the refund is appropriate.

Any refund that the COMPANY must make to the consumer due to the price reduction or termination of the contract will be executed without undue delay and, in any case, within fourteen days from the date on which the COMPANY has been informed of the consumer’s decision to claim his/her corresponding right.

However, in the event of termination of a contract for the sale of goods, the period for reimbursement will begin to run from the time the COMPANY has received proof from the consumer that the goods have been returned.

The COMPANY will make the refund indicated in the previous section using the same means of payment used by the consumer to purchase the goods, unless otherwise expressly agreed between the parties, and provided that this does not entail an additional cost for the CONSUMER. The COMPANY may not impose any charge on the consumer for the refund.

To find out the steps to follow for the return of a product damaged during shipping, incorrect or defective, you can contact our CUSTOMER SERVICE AND AFTER-SALES SERVICE directly by phone (+34) 964 729 688 or by email at envios@becad.org 

12. Information on the processing of personal data

In accordance with the provisions of REGULATION (EU) 2016/679 of the EUROPEAN PARLIAMENT and of the COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GENERAL DATA PROTECTION REGULATION – GDPR EU 2016/679) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD 3/2018), the COMPANY informs consumers of the Website that all personal data provided by completing the electronic contact or registration forms on the Website, by sending emails to the different email accounts under the Internet domain www.becad.org are part of the Record of Processing Activities. (RAT) of the COMPANY, which will be periodically updated in accordance with the provisions of the GDPR EU 2016/679, for use by the different departments of the company in order to provide our services to the consumer, process them (management, collection and shipping of the purchased products), send the newsletter about the COMPANY’s offers, promotions and recommendations, as well as send commercial communications about our products by letter, telephone, email, SMS / MMS, WhatsApp, Telegram or other equivalent means of electronic communication, provided that the interested party has consented to the processing of their personal data for this purpose.

The legitimacy of the processing is based on the execution of a contract to which the interested party is a party or for the application at the request of the interested party of pre-contractual measures or by obtaining the express consent of the interested party. We will retain your personal data as long as there is a mutual interest in doing so, from the time you give us your consent until you revoke it or request the limitation of processing. In such cases, we will keep your data in a blocked form for the legally required periods. The data will not be communicated to third parties, except under legal obligation.

By entering their data in the electronic forms on the Website, the CONSUMER gives their explicit and unequivocal consent to the COMPANY to proceed, in compliance with the purposes mentioned in the previous section, to the processing of the personal data provided.

Such data will not be transferred by the COMPANY to third parties without the explicit and unequivocal consent of the CONSUMER. All of this, without prejudice to the duty of cooperation of the COMPANY, before the competent administrative and judicial bodies that may require data from the affected CONSUMER.

Likewise, the COMPANY informs the CONSUMER of the possibility of exercising the rights of access to personal data, rectification, deletion (right to be forgotten), limitation of processing, data portability, opposition to processing and not to be subject to automated individual decisions and, when the processing is based on consent, the right to withdraw it at any time, by means of a letter addressed to the postal address Paseo Reina Elisenda de Montcada 11, 4º,1ªB, 08034 Barcelona or through the email address dpd@becad.org , the affected party attaching, in both cases, valid proof of identity in law, such as a photocopy of the DNI/NIE/Passport, and clearly indicating the right you wish to exercise. Visit our section https://www.becad.org/privacidad-y-proteccion-de-datos/ for more information. 

If you consider that the treatment does not comply with current regulations or consider that your rights have been violated, you may also file a claim with the Spanish Control Authority at https://www.aepd.es You can consult our Privacy Policy at www.becad.org 

13. Liability and exemption from liability

The COMPANY cannot guarantee the technical continuity of the Website’s online store, the absence of failures or interruptions in the service, or that the Website will be available or accessible 100% of the time. The Website is hosted on a secure server with the necessary SSL security certificate, these being the tools available to the COMPANY to control the absence of viruses, worms or any other harmful computer element.

In no case will the unavailability of the Website, or the existence of failures in it, entitle the CONSUMER or third parties to claim any type of compensation or compensatory benefit under any circumstances.

14. Intellectual and industrial property

The Website, including but not limited to its programming, editing, compilation and other elements necessary for its operation, designs, logos, text and/or graphics are the property of the COMPANY or, where applicable, have a license or express authorization from the authors. 

All the contents of the Website are duly protected by intellectual and industrial property regulations, as well as registered in the corresponding public registries. 

Total or partial reproduction, use, exploitation, distribution and commercialization, requires in all cases prior written authorization from the COMPANY.

Any use not previously authorized by the COMPANY will be considered a serious breach of the author’s intellectual or industrial property rights.

The designs, logos, text and/or graphics not belonging to the COMPANY and which may appear on the Website belong to their respective owners, who are themselves responsible for any possible controversy that may arise in relation to them. 

The COMPANY recognises the corresponding industrial and intellectual property rights in favour of their owners, and their mere mention or appearance on the Website does not imply the existence of any rights or responsibility of the COMPANY over them, nor does it imply endorsement, sponsorship or recommendation by the COMPANY. 

15. Links

The establishment of a hyperlink does not imply in any case the existence of relations between the COMPANY and the owner of the Website on which it is established, nor the acceptance and approval by the COMPANY of its contents or services. 

Any person intending to establish a hyperlink must first request written authorization from the COMPANY. In any case, the hyperlink will only allow access to the home page or start page of the websites, and must also refrain from making false, inaccurate or incorrect statements or indications about the COMPANY, or including illegal content, contrary to good customs and public order.

The COMPANY is not responsible for the use that each CONSUMER makes of the information made available on the Website or for the actions carried out based on it.

The COMPANY assumes no responsibility for the information contained in third-party websites that may be accessed through links from any website owned by the COMPANY. The presence of links on the COMPANY’s Website is for informational purposes only and does not in any case constitute a suggestion, invitation or recommendation regarding them.

16. Generalities

These conditions have been set out in due time, in accordance with current legislation. Furthermore, the COMPANY makes these General Conditions available to you, so that they can be stored and reproduced, thus complying with the legal obligation of prior information. 

Click here to download the General Terms and Conditions .

THE COMPANY reserves the right to modify, at any time and without prior notice, the presentation and configuration of the online store on the Website, its functionalities and/or the contents incorporated therein. In addition, it reserves the right to cease providing services and/or products at any time, while maintaining intact any commercial or other obligations acquired up to that time.

In the event that any provision or provisions of these Terms of Purchase are deemed void or unenforceable, in whole or in part, by any competent Court, Tribunal or administrative body, such nullity or unenforceability shall not affect the remaining provisions. In such case, the affected clause or clauses shall be replaced by another or others that have the most similar effects to those replaced.

17. Customer service and after-sales service

To make any kind of enquiry, make any suggestion, or submit a complaint or claim regarding the contracting of consulting products or services, you can do so by completing the contact form on the Website, through the email address envios@becad.org or by calling Customer Service at (+34) 964 729 688, during the following hours:

  • Monday to Saturday from 10:00 a.m. to 2:00 p.m. (mornings) and from 4:00 p.m. to 8:00 p.m. (afternoons)
  • Closed on Sundays and local, regional and national holidays

18. European online dispute resolution platform

In the event that the consumer has had a problem with a purchase or the provision of an online service, he or she may use this means to file any claim in relation to said purchase or provision of services, as well as opt for an extrajudicial solution to the conflict that has arisen.

Pursuant to the provisions of Article 14.1 of Regulation (EU) 524/2013 applicable throughout the European Union and Law 7/2017, of November 2, which incorporates into Spanish law Directive 2013/11/EU of the European Parliament and of the Council of May 21, 2013, on alternative dispute resolution for consumer disputes, THE COMPANY makes this link available to consumers of the Website .

Through this link, CONSUMERS of the Website will be able to access the European Online Dispute Resolution Platform for consumer matters (ODR). 

19. Events beyond our control

DISCLAIMER 

Unless otherwise provided by law, the COMPANY shall not accept any liability for the following losses, regardless of their origin: 

  • Any losses that were not attributable to any breach on your part.
  • Business losses (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or unnecessary expenditure).
  • Any other indirect loss that was not reasonably foreseeable by both parties at the time the contract of sale of the products was entered into between both parties. 

Likewise, the COMPANY also limits its liability in the following cases: 

  • The COMPANY takes all measures to ensure a faithful display of the product on the Website, however, it is not responsible for any minor differences or inaccuracies that may exist due to a lack of screen resolution, or problems with the browser used or others of this nature. 
  • The COMPANY will act with the utmost diligence to make the product subject to the purchase order available to the company responsible for transporting it. However, it is not responsible for damages arising from poor transport performance, especially due to causes such as strikes, roadblocks, and in general any other causes inherent to the sector, which result in delays, loss or theft of the product. 
  • Technical failures that, for unforeseen or other reasons, prevent the normal operation of the service via the Internet. Lack of availability of the Website for maintenance or other reasons, which prevents the availability of the service. The COMPANY uses all means at its disposal to carry out the purchase, payment and shipping/delivery process of the products; however, it is exempt from liability for causes that are not attributable to it, such as unforeseen events or force majeure. 
  • The COMPANY shall not be liable for any misuse and/or wear and tear of the products that have been used by the User. At the same time, the COMPANY shall not be liable for an incorrect return made by the User. It is the User’s responsibility to return the correct product. 
  • The COMPANY shall not be liable for any failure or delay in the performance of any of its obligations where such failure or delay is due to events beyond our reasonable control (“Force Majeure Event”). “Force Majeure Events” shall include any act, event, failure to exercise, omission or accident beyond our reasonable control and, among others, the following:
  • Strikes, lockouts or other protest measures.
  • Civil commotion, riot, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war. 
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster. 
  • Inability to use trains, boats, planes, motor vehicles or other means of transport, public or private. 
  • Inability to use public or private telecommunications systems. 
  • Acts, decrees, legislation, regulations or restrictions of any government or public authority. 

In this way, the obligations will be suspended during the period in which the “cause of force majeure” continues, and the COMPANY will have an extension of the deadline to comply with them for a period of time equal to the duration of the “cause of force majeure”. The COMPANY will use all reasonable means to find a solution that allows us to comply with our obligations despite the “cause of force majeure”.

20. Jurisdiction

These General Conditions are governed by Spanish law. For the resolution of all disputes or questions related to this Website or the activities carried out on it, Spanish law will apply, to which the parties expressly submit, the Courts and Tribunals of Barcelona (Spain) being competent for the resolution of all conflicts derived or related to its use.

We also remind you that you can access the European Union’s online dispute resolution platform by following this link .

If any clause included in these General Conditions is declared totally or partially null or ineffective, such nullity or ineffectiveness will only affect said provision or the part thereof that is null or ineffective, with these General Conditions remaining in force in all other respects and such provision being considered totally or partially as not included.

Likewise, these conditions are subject to any other provision, regulation or law that is directly or indirectly applicable.

 
Copyright © 2025 BECADI SL